Privacy Policy

Effective Date: July 2025

At Crystal Coast Mold Pros, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, contact us, or use our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

This is information you voluntarily provide to us, including:

Your full name
Email address
Phone number
Mailing address
Details related to service inquiries (e.g., mold issues, property type)

This information is typically collected when you:

Fill out a contact form on our website
Request an estimate or schedule an appointment
Communicate with us via email, phone, or social media

b. Non-Personal Information

We may also collect data that does not identify you personally, such as:

Browser type
IP address
Device type
Pages visited on our site
Time spent on the site
Referral source (e.g., Google, Facebook)

This data helps us improve the performance and user experience of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and service requests
To provide accurate estimates and schedule appointments
To deliver services and follow up on customer satisfaction
To send confirmations, invoices, or other relevant communications
To improve our website, marketing, and customer experience
To comply with legal and regulatory obligations

We will never sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share your information in the following limited circumstances:

With Service Providers: We may share your information with trusted third-party partners who help us operate our business (e.g., scheduling software, email providers, payment processors). These companies are contractually obligated to protect your information and use it only for the services we request.
As Required by Law: We may disclose personal information if required by law or legal process, or to protect our rights, property, or safety.
In Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. These include:

Secure server technology
Limited access to your information by authorized personnel only
Regular monitoring for potential vulnerabilities

Despite our best efforts, no method of electronic storage or transmission is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

Analyze traffic and usage patterns
Personalize your experience on our site
Improve website performance
Measure the effectiveness of advertising campaigns

You can control cookie settings through your browser. Please note that disabling cookies may affect site functionality.

6. Third-Party Links

Our website may contain links to external sites not operated by Crystal Coast Mold Pros. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our website and services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently gathered data from a child, we will delete it promptly.

8. Your Rights and Choices

You have the right to:

Request a copy of the personal data we hold about you
Request correction or deletion of your information
Opt out of receiving marketing communications at any time

To exercise your rights, please contact us using the information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of our services after any updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us:

Crystal Coast Mold Pros
120 Dukes Lake Circle | Richlands, NC 28574

Phone: 252-342-5363

Email: manager@rightcoastsolutions.com

Website: https://crystalcoastmoldpros.com